This online guide will take you through the preparation, assembly, setup and commissioning of this system! We strongly recommend that you view/download these instructions and save them to a device that you will be using with this system for future reference! If you are not comfortable with this assembly, setup or installation process, please contact us so we can help you locate someone to assist you with this process!
(This guide is for customers of Montana Satellite for ISPSAT / HughesNet systems and services on our VAR Business Internet Platform ONLY!)
AS OF 6/17/19, we are now only a week or so away from releasing our new installation and troubleshooting guide!
We will post the new guide here as soon as it’s available and a download link as well so you can take it with you or keep it with your system!
If you are a HughesNet Consumer or HughesNet Business Internet Customer, these instructions will not work for you and if you even try to move your system around you will be forced to contact HughesNet to have a Certified Installer reinstall your system for you! We are only allowed to offer self-installation and portable options because WE have agreed to provide 100% of the service and support to our customers! You must not contact HughesNet for support with our systems or you will be jeopardizing our entire program as HughesNet wants nothing to do with allowing or supporting self-installation and portable use! Support contact information is located at the end of this document!
While this installation guide contains most of the information required for assembly, self-installation and activation of our HughesNet Gen5 HT2000W 1-watt .98m Satellite Internet Systems on our VAR Business Internet Platforms, we have additional and much more detailed information available in our support section at https://ispsat.com/support/ that includes a complete HT2000W modem installation and user guide as well as antenna assembly and installation manuals, assembly and installation videos and more! You will also find additional details and requirements for satellite modem and antenna locations and installation as well as grounding information and requirements for fixed installations and so on to meet or exceed FCC requirements and regulations! It’s important to know that some of the information in those other user guides and manuals, such as the OVT process and the certified installer requirements, etc. does not apply to our VAR Business Internet platform, so again, we strongly encourage you to contact us if you have any questions at all and for more information!
In order to simplify this installation guide, we are going to assume that you have ordered one of our HughesNet Gen5 HT2000W .98m 1-watt Satellite Internet Systems on our VAR Business Internet Platform! This process, however, is very similar for our 2-watt and 3-watt system configurations as well as for our .90m metal and 1.2m fiber antenna configurations as well! You may also have ordered a different type of mount for your satellite dish, so we will try to cover that as well but please be sure to contact us if you have any questions!
HT2000W Satellite Modem / Wireless Router with power supply, ethernet cable and ground black/fittings
Transmitter/LNB Assembly (aka Outdoor Unit, ODU, Radio)
.98m (98cm) Satellite Dish Antenna
Flat non-penetrating mount (Optional)
RG6 Single Black 3.0 GHz High-Frequency SCC Coaxial Cable (Optional)
(If you order our complete portable kit or with a DAPT2 meter, we also include a 6′ jumper cable w/ fittings for the DAPT2 meter!)
DAPT2 Satellite Signal Meter (Optional)
You will need a few basic tools in order to assemble and install this system! We’re going to assume that you purchased some coaxial cable with fittings on the ends of it already for this installation, but if you haven’t, you will also need some RG6 3.0Ghz Coaxial Cable and compression fittings.
- ½” Wrench (2 recommended)
- ½” socket and ratchet (¼” or ⅜” Drive Preferred)
- 7/16” Wrench (2 recommended)
- Phillips Screwdriver
- 3mm Allen wrench
- Compass (for finding the correct azimuth)
- GPS or GPS App for installation (for entering your location into the modem)
DOWNLOAD THE CURRENT SBC (Satellite Based Commissioning File)
You will need to downloaded the latest SBC (Satellite Based Commissioning) file which is available at https://ispsat.com/sbc Make sure you get the one for the HT2000W modem for your region as there are SBC files for other regions on that page as well! You will want to save it to a place on the computer, tablet, etc. that you will be installing the satellite modem with and you will need to either download the .bin file directly or download the .zip file version and then unzip the downloaded file to access the .bin and the .cfg files that are in that zipped file! You will use the .bin file later on in this process!
SELECTING A LOCATION FOR THE INDOOR UNIT (aka. IDU, satellite modem/router)
The HT2000w satellite modem has a built-in Wireless Router that has an approximate coverage radius of 250 feet or so depending on surrounding materials, appliances, etc.! For that reason, the modem should be located in a central location to provide the best coverage to the area that you wish to have WiFi access! The satellite modem needs to be in a well-ventilated and dry area with approximately 6″ of open space around it to provide for proper cooling! Do not place the modem next to a heat source or products or appliances that create heat! Keep the distance from the satellite modem to the satellite dish in mind as you will need to have enough RG6 coaxial cable to run from the satellite modem to the antenna and that distance should not exceed 150 feet or so! If a longer run is necessary, we offer RG11 coaxial cable that works well for longer cable runs! You will need 110v electrical power and the modem requires at least 75 watts of good clean power to function properly!
SELECTING A LOCATION FOR THE SATELLITE DISH
Find a clear line-of-site for your antenna within reach of your RG6 or RG11 coaxial cable! You can use www.dishpointer.com and select the E19 satellite at 97.1 West or if you are in one of the small dead zones for E19, you can choose E17 @ 107.1 West. Once you find your location by entering your address or coordinates and selecting the satellite E19 (default), you can move the green icon around and it will show a line to the satellite. It will also give you the settings/coordinates (Azimuth, Elevation & Skew) for the antenna as well!
MOUNTS AND MOUNTING TYPES
We offer several different satellite dish antenna mounts for a variety of applications, but our most popular mount is the flat non-pen mount for our portable and some stationary customers, followed by the trimast wall/roof mount, and then a ground pole mount! Our non-penetrating ridge-roof mounts go over the peak of a roof to hold the satellite dish as well!
Here is an overview of our most popular mounting options!
MOUNT ASSEMBLY – FLAT NON-PEN MOUNTS
If you are using or fixed or portable flat non-pen mount, you will need to put it together by installing the mast and the support arms! A ½” wrench and socket is recommended for this task! If you did not purchase a flat non-pen mount with your system, we have them for sale here for the .90m and .98m antennas and here for the 1.2m antennas! There is also a Knowledge Base Article about this mount here!
Next, (we’re going to assume that you are using our most popular flat non-pen mount) you will want to place the mount on a flat level surface or make sure the mount and mast is level by using shims or whatever to do so! Use a bubble level on the mast to make sure it’s as level as you can get it! Add some ballast (concrete blocks, sandbags, buckets of water, etc.) to make sure the mount is secure as any movement could cause service interruptions.
MOUNT ASSEMBLY – TRIMAST
First, we recommend assembling and installing the mount! If you are using a fixed mount, such as our trimast wall or roof mount, it is already assembled, you simply need to mount it on a south-facing wall or roof! Do not mount this system on or near a metal roof or on wooden or cedar shingles or anything that is not stable! If you did not purchase your system with a trimast mount, we have them for sale here for the .90m and .98m antennas and here for the 1.2m antennas!
MOUNT ASSEMBLY – GROUND POLE MOUNT
HughesNet antennas require a 2 ⅜” OD Mast. If you purchase a 2” Schedule 40 steel, galvanized or black pipe, that will give you the 2 ⅜” OD required for the HughesNet antenna.
We recommend a pipe/pole that will extend at least 5 feet above ground, but not more than 6 feet, and at least 3 feet below ground! We recommend going deeper if you are in a location where the frost levels run deeper than that!
You will want/need to either drill a hole in the portion of the pipe that will be in the concrete or weld something onto the pipe in that area, or cut it at an angle or something in order to keep the pole from turning in the concrete while you’re adjusting the antenna! Here’s how we do it with a ⅜” drill bit and spikes through the pole, but you can do it another way if you wish, but it WILL need a spin-stop or you’ll get to start over!
You will need to set the pole in concrete in order to keep it from moving! For example, if you dig a hole 9” wide and 36” deep it will require 200 lbs. of premix concrete!
MOUNT ASSEMBLY – RIDGE-ROOF / PEAK MOUNTS
We also offer non-penetrating ridge-roof mounts that are also known as peak mounts here! These mounts are made to go over the peak of a pitched roof and are secured with concrete blocks! If you have one of these mounts, please follow the instructions that came with the mount! These mounts can be used on a metal roof but you’ll want/need to use wooden treated 2 x 4’s or 4 x 4’s to support the mount between the metal ridges of the roof!
We do have many other types of mounts, mounting options and mount adapters available at https://ispsat.com as well!
ANTENNA ASSEMBLY (Prodelin .98m Round Fiber Antenna)
There is an instruction video on how to assemble the .98m round fiber antennas here!
Next, we typically assemble the antenna and set the initial coordinates for the antenna! The az/el cap is the part that slides down onto the mast on the mount. It needs to be assembled and attached to the .98m antenna as follows:
This is the hardest part of the antenna assembly in my opinion! You need to hold the round metal plate up under the large fiber piece while holding a bolt in place so that you can place the AZ/EL cap over it and then put a nut on it to hold it so you can do the other 4 bolts and nuts!
Feel free to remove the long elevation adjustment bolt or at least loosen the nut up enough so you can lower the elevation enough to get to the 2 nuts on the bottom. Make sure you get all 5 nuts and bolts in place!
You will see a little arrow pointing to the skew degrees, just set that arrow to 0 (zero) and tighten everything down! Round antennas like the .98m fiber antenna do not need to be adjusted for skew!
Next, screw the back-plate to the antenna using the self-tapping screws:
Next, assemble the lower radio support arm by placing the aluminum bracket on the arm! Make sure you have the radio mounting plate it in the proper position so it will look like this when you are done:
Put the long stove bolt through the bracket before mounting it to the arm:
Put the two stove bolts through the bracket and through the lower radio support arm and install a lock-washer and nut on each one!
When you’re finished, it should look like this:
Bolt the lower radio support arm to the bottom of the .98m fiber antenna (reflector) by putting the lock-washer and nut on the center bolt first:
And then install the 2 bolts on each side of the fiber piece that go into the aluminum mounting block:
Install the side radio support arms. We install the bolts from inside of the antenna edge to the outside so it’s easier to put the nuts on the outside of the arms for easier access! When you’re finished, it should look like this:
When you’re finished with that, it should look like this:
INSTALLING THE TRANSMITTER/LNB ASSEMBLY
Once that is in place, it’s time to mount the transmitter/LNB (Tria) to the lower radio support arm! It will slide into place and is held into place with a tiny Phillips screw from up underneath the radio.
If you haven’t done so already, feel free to slide the antenna down onto your mount and tighten the 3 nuts that secure the antenna to the mast! You will want to keep the nuts just loose enough that you can turn the antenna on the mast, but not so loose that the antenna is sagging on the mast! You are now ready to install the HughesNet modem and cabling!
INSTALLING THE HT2000W MODEM/ROUTER (IDU)
Find a place for your HughesNet HT2000W modem/router where it will have plenty of ventilation around it so it doesn’t overheat! You will probably want to find a central location if you plan on using the dual-band A/C wireless access point that’s built into the modem! Wireless signals typically travel down and out better than they travel up and out, so keep that in mind when finding a reasonable place for your modem, making sure your single RG6 cable can reach from the modem to the antenna location!
INSTALLING THE CABLE
You will need to run the single RG6 high-frequency 3.0 GHz coax from the antenna to the modem! If this is a fixed installation on a home or business, you will also want to make sure to install the ground block and ground it to your main building ground point in order to prevent damage due to lighting and other power surges, etc. We have more detailed information available about proper grounding requirements and procedures in our support section at https://ispsat.com/support or feel free to contact us for more information so that you can make sure that your installation meets current electrical codes and FCC regulations! Ask us about thru-wall boots, clips, ties and other installation supplies for a more professional installation at your home or business! If you are in an RV or hope to run the cable under a door or window, screen, etc., we also offer a short flat jumper cable that fits under screens and doors at https://ispsat.com
USING THE DAPT2 METER
If you are going to be using a DAPT2 meter for pointing the antenna, you will want to install a short piece of RG6 at the transmitter/LNB so you can plug your DAPT2 meter into it out at the antenna location!
- Button 1 on the DAPT2 is not used for anything at this point, but we will update this information accordingly if we discover a purpose for it!
- Button 2 is used to adjust the display and/or sound volume of the tone coming from the DAPT2 unit during the pointing process!
- Button 3 on the DAPT2 is the only used to advance through the pointing process!
CONNECTING TO THE HT2000W MODEM/ROUTER
Power up your modem! The flat part of the connector will face the right side of the back of the modem as you are looking at the back of the modem! Connect to the modem with a computer, smartphone or tablet via the ethernet cable or you can use the wireless access point information on the sticker on the back of the modem to connect wirelessly or you can connect via a standard Cat5e or Cat6 Ethernet cable if you wish to do so!
INSTALLING THE SBC FILE
In case you missed this step in the preparation process, you will need to have downloaded the latest SBC (Satellite Based Commissioning) file which is available at https://ispsat.com/sbc You will need internet access to complete this step, so you may need to disconnect from the modem, connect to another form of internet access in order to find and download the SBC file! Make sure you get the one for the HT2000W modem for your region as there are SBC files for other regions on that page as well! You will want to save it to a place on the computer you will be installing the modem with and you will need to unzip the downloaded file to access the .bin and the .cfg files that are in that zipped file! You will use the .bin file later on in this process!
Open a browser (Chrome, Edge, Internet Explorer, Firefox, Safari, etc.) and enter the following IP address into the address bar, not into a search engine like Google, Bing, etc. or it won’t work! http://192.168.0.1 and hit enter! This is a local webpage that is built into the HT2000W modem so there is no need for Internet access or connectivity to access this page! The HughesNet Modem Status Page should show up
Click the hidden little “i” icon that’s to the right of the English Language Selection box at the top right of that page!
The “Advanced” menu should show up. Click on Installation and Advanced in the left-side menu.
Click on “Upload SBC Config File” and click Browse to go to wherever you saved the SBC file.
Select the .bin file and click Upload.
You should see a series of “OK” confirmations pop up when it has installed properly!
If you can’t see the bin file or if it fails, chances are that you did not unzip the archived file to expose the sbc files!
PREPARING FOR ANTENNA POINTING
If you are not already in the modem and see the “Install” link in the left-hand menu… open a browser (Chrome, Edge, Internet Explorer, Firefox, Safari, etc.) and enter the following IP address into the address bar, not into a search engine like Google, Bing, etc. or it won’t work! http://192.168.0.1 and hit enter! This is a local webpage that is built into the HT2000W modem so there is no need for Internet access or connectivity to access this page! The HughesNet Modem Status Page should show up.
Click on “Install” in the left-side menu.
A page will pop up asking you for your Latitude and Longitude in “DMM” format! This is one of the most important steps in this process! If you get this wrong in any way or if your latitude and longitude are more than 35 feet away from your actual satellite dish antenna location, you may never find the satellite or get a signal!
You can find your latitude and longitude in several ways! We strongly recommend using a GPS or a GPS app in your smartphone such as GPS Status! We prefer an app called “GPS Status” on Android devices because it allows you to select the latitude and longitude in the DMM format that your modem requires you to enter! We found an app for iPhone called Commander Compass that seems to show you latitude and longitude in DMM format as well but we haven’t tried or tested it yet! Make sure whatever app you use works off-grid without cellular service, but most of these do!
This is a GPS Status Screenshot showing the correct DMM format:
If you do not have a GPS or GPS App, we recommend using a website called www.findlatitudeandlongitude.com It allows you to search for your location via address, city, etc. You can zoom in or out as needed! This is a screen crop from that site, and when you click your mouse on your antenna location (blue circle), you will see coordinates show up! You want to use the “DMM” latitude and longitude format that’s within the red box as this is the only format the HT2000W modem will recognize!
Once you have figured out your antenna’s latitude and longitude and have it in the correct “DMM” format, enter that latitude and longitude into the modem! Be sure to set the N or S and the W or E accordingly as well!
Next, select the E19 (Echostar 19) satellite @ 97.1 West unless you are in one of the few areas (South of Portland, OR, south of Miami, FL, parts of Wisconsin, etc.) where E19 doesn’t cover and in that case select E17 @ 107.1 West.
When you continue, you will see a signal page that will show you the coordinates/settings for satellite dish antenna and it will show you signal strength! Make a note of magnetic azimuth, elevation, and polarity and take them with you out to the satellite dish antenna! If you are using an oval .74m antenna, you will also need the skew/tilt setting as well!
Azimuth is your compass heading to the satellite! Even though you are probably going to be pointing to the 97.1W satellite, that’s just where it’s located in comparison to other satellites in the southern skies, so the azimuth heading is the direction you need to point your dish to see that satellite! The MAGNETIC heading is something you would use with a standard compass, while the TRUE heading is something you would typically use with a GPS. We usually stand behind the dish when we do this part! If you have a standard magnetic compass, you rotate the compass until the needle is on North and then look at where your azimuth setting is pointing. For instance, if your azimuth said 168 degrees, you will find where 168 is on your compass and you will know that that is the direction your satellite dish will be pointing to find the satellite!
Elevation is the up or down height or angle the antenna needs to the sky. The elevation setting mark is on the left side of the az/el cap! There is a little engraved line under the nut that needs to be set on whatever elevation your modem showed for your location! In this photo, the elevation is set to 49 degrees. Keep in mind that depending on how loose you left the antenna on the mast, and how level your mount is, you may need to adjust the elevation accordingly to compensate for that!
Skew/Tilt is the tilt of the antenna clockwise or counterclockwise while looking at the back of the antenna! With the .98m round antennas, this setting is ignored and you simply make sure your antenna skew/tilt is set to 0. There is no adjustment for skew/tilt on the .90m metal antennas, HOWEVER… if you happen to have an upgraded .74m oval antenna, you will need to set the skew accordingly! Note that there is a + and a – setting!
Polarity: On your transmitter/LNB assembly just behind the clear plastic lens cover on the round part of the radio there is 2 or maybe 4 3mm Allen screws! If you look on the edge of that base, there is a tiny little arrow that is probably pointing to a small L on the base! That means the transmitter is on LEFT polarity! If your modem told you LEFT, then it is correct, however, if it told you R then you need to loosen/remove the Allen screws with your 3mm Allen wrench, slide the feed assembly out, rotate it ¼ turn and slide it back in and re-install the Allen screws. Some radios have an R on them for RIGHT, but some only have the L. If yours only has the L make sure your arrow is pointing at a blank spot if you need to use R. Now, this could change if you are planning on moving your antenna around! Different beams use different polarities! Also, unfortunately, Hughes has told us that this setting is not always shown correctly in the modem, so if you fight getting a signal for a long time you might try changing the polarity to see if that helps!
Once you have the antenna setup and pointed in the general direction of the satellite, we usually make sure the antenna is snugged down to the mast, but leave the 3 nuts that secure the antenna to the mast, just loose enough for the antenna to turn east and west on the mast without sagging in elevation too much!
We raise the top nut on the elevation adjustment bolt several turns up and out of our way and primarily use the bottom elevation adjustment bolt to raise and lower the antenna! Make sure you have loosened the two bolts on the left and the right of the az/el cap that secure the elevation so that you can adjust the elevation without bending or breaking anything!
The screen will change as it enters pointing mode. Press #3 again until you see the numbers on the left and right of the little screen on the DAPT2. If you are not using the DAPT2 then you will want to bring your computer out to the antenna so you can see the signal or you can also use a smartphone, tablet, etc. that’s connected wirelessly to the modem to pull up that page and see the signal as well!
Now that you have your antenna set up and are ready to point, let’s do a quick check and see if you’re close to the satellite! Anything under 30 signal is not seeing your satellite or locking to your satellite! A 29 signal means you are seeing one of the many satellites that are up there, but probably not the satellite you need to point to! While watching the signal, pick a direction and move the antenna ever so slowly east or west and see if you happen to see the signal jump over 30. If you see a signal over thirty, you will proceed to fine pointing mode below. If not, it’s time to search a window in hopes of finding your satellite.
First, we will explain the satellite ARC a bit so you have an idea of what you’re going to see and why and maybe get a better idea of how to find the satellite you are using for service! There are a few different ways to point a dish to find the satellite! We’ll talk about a couple of methods and you can use whatever method seems to work best for you!
The satellite ARC for North America starts low in the East to higher in the South and then back lower to the West as in the following screenshot from our DishPointer App! We purposely selected all of the satellites in the list just to show you how many satellites there are in the ARC. So, it’s easy to get a 29 signal which typically means you’re pointed to the wrong satellite. Side note, this screenshot was taken with the camera lens blocked so the red dots would stand out!
Here is an idea of what you can see and do with the DishPointer App. It uses your camera to overlay the satellite locations in the sky! Here we can see both E19 @ 97.1 West and E17 @ 107.1 West as well even thoughE17 does not offer coverage in our area, E19 is the default satellite for this platform anyway! Keep in mind that this app is only as accurate as your smartphone compass is and many smartphones and tablets can be 10 – 15 degrees off in azimuth sometimes!
METHOD 1 (Starting LOW) Let’s say you’re trying to point to E19 @ 97.1W. If you start with an elevation about 2 – 3 degrees lower than your intended elevation and start pointing way east of where you need to be pointing, then moving slowly west, you’re going to hit a satellite that’s hopefully east of where 97.1 W is. But if you see the signal get a 29, then you know the next satellite is going to be a ½ degree or degree higher as you move West. You can keep moving West, getting a 29 and raising a bit to get to the next satellite in the ARC and you will probably find your satellite and the signal will jump over 30. Now since E17 @ 107.1 is on the West side of the ARC, you’re better off starting far West and low, finding a 29 and moving up and East to find the next 29 and so on until you hit your satellite and bounce over 30!
METHOD 2 (High East or West) Let’s say you’re pointing to E19 @ 97.1 W. Let’s set your antenna approx. 7 – 10 degrees higher than your modem told you to set it! Now let’s start approx. 10 – 15 degrees East of where your compass is suggesting the satellite should be. Slowly move from East to West across the sky until you are 10 – 15 degrees West of where your compass suggested that your satellite should be! If you did not see anything over 29, drop 1 degree in elevation and head back very slowly to the East, and go past where you think the satellite should be! If nothing over 29, drop a degree again and head back to the West! Do this very slowly until you see it pop over 30. Continue this process until you are about 5 degrees below the elevation that your modem told you to use just in case the antennas is sagging a little more than anticipated or the mount isn’t as level as it should be!
If you did not see anything over 30, in any of the above steps, we recommend the following steps:
- Make sure nothing is blocking your line-of-site! Trees, branches, leaves, power lines, buildings and other things can block your signal!
- Double-check your latitude and longitude
- Double-check your compass heading (azimuth) Smartphones and Tablets can be off by 10 – 15 degrees, so keep that in mind!)
- Double-check your initial elevation setting!
- Make sure your skew/tilt is on 0
The only thing you can do now is start over! We recommend you power cycle the modem and start over by going to the home page and clicking on “Install” again!
Once you get over 29, it will normally hop to 35, 40, 60, maybe even 80! Get it as high as you can and then lock down the 3 bolts that secure the antenna to the mast! Your elevation might change in this process, so you can raise or lower the elevation to get it back as high as you can get the signal.
Once you have rough-pointed the antenna to the highest signal you can get, it’s time to fine-tune the antenna!
First, we will do elevation!
Make sure the bottom nut on the long elevation fine-adjustment bolt is tight so the antenna doesn’t sag when you loosen to the two side elevation locking nuts! Loosen the two side nuts slightly to allow the antenna to raise and lower in elevation!
Now loosen the 4 nuts on the bottom of the az/el cap very slightly just so that you can use the azimuth fine- adjustment bolt to adjust the azimuth! Don’t loosen them too much or the antenna will lose elevation and signal! Loosen them just enough that the antenna will move using the fine azimuth adjustment bolt!
Slowing turn the bolt while watching your signal quality! ¼ turn is a LOT, so go slow! Get the signal as high as you possibly can! You may need to move it back a few times to find the sweet spot, but once you get the signal as high as you can, tighten the 4 bolts down the secure the azimuth and then go back and re-peak the elevation!
You will notice a lag spot from when you’re going east to where the bolt will tighten to actually start moving the antenna west, so it may take more than a turn to get moving in the opposite direction!
You will need to play with these settings and adjustments to get the signal as high as you can get it! There is no official target value but most of our customers in most areas can get 100 – 130 or so! The higher you get it, the better, faster, and more reliable your service is going to be! If you go online you can see a million complaints about HughesNet service! 99% of the time it’s because of a shabby installation and/or weak signal that’s affecting their speeds and using up more of their data! If you have rain or heavy cloud cover, you might only get 80 or so, but spend some time on it because we want you to be a happy customer!
Once the satellite dish antenna is peaked, we recommend that you unplug your modem from power and remove the DAPT2 meter if you were using one and connect the cable from your modem directly to the transmitter/LNB port! Although you leave the short cable and use the barrel connector if you want to, we do not recommend leaving the short cable and barrel connector in place as every little connection like that takes away from your signal quality!
Once you have peaked the signal as high as you can get it, click on the NEXT button in the top left to continue!
REQUESTING AN ACCOUNT FOR MONTHLY SERVICE
If you haven’t done so already, and if you haven’t already received a SAN and PIN for your account, now that we know everything is working properly, it’s time to request an account for your HughesNet Gen5 system if you haven’t done so already!
You are probably going to want to commission your modem to your account and bring everything up online before you head out to the middle of nowhere unless you have phone service and internet wherever you are going anyway, in case you get stuck in the process!
The monthly service plans we have available for this equipment and service are listed here! Make sure you look at how the times are allocated for the plan you are signing up for as each plan allows a specific amount of data between 8am and 6pm as well as anytime data! If you plan on using your system mostly in the evenings, you might need to order a larger plan since this service is a Business System and offers most of the data during business hours (8am – 6pm):
This is the form you use to request an account / monthly service plan! Be sure to make yourself aware of the terms and conditions of service and consider whether or not you want to pay the $400 early termination fee up front so you can use the system on a month-to-month basis or as needed IF this applies to you and will benefit you! You can read more about the “month-to-month” option further down in this document! Here is a link to our Account Request Form:
This is our Credit Card Authorization Form that we use to allow the service provider to bill you for monthly service and any related fees and charges! You must put the amount you are authorizing the service provider to bill you monthly on this form! However, if you feel you may want to upgrade to a bigger plan later, you can enter the amount of the bigger plan on this form so that you don’t have to submit a new form just to upgrade your plan down the road! We will only bill you the amount of your current service plan! Billing is pro-rated to the 1st of the month and billed by credit card auto-debit on the 1st of every month! Our Credit Card Authorization Form link is on this page:
Once we receive your account request form and Credit Card Authorization Form, we will usually reply to you within a few hours with your new SAN (Site Account Number) and PIN (Personal ID Number) that is used to commission your modem to your account!
ACTIVATION & COMMISSIONING
Once you receive your SAN and PIN from us, it’s time to activate the modem to connect it to your account! Power up your modem, get connected to it and go back the home page, select install and continue past the signal meter page! Click on “Terminal Service Activation” or “Service Activation” (varies by software versions).
On the next page, enter your SAN (Site Account Number) and PIN (Personal ID Number) in the boxes when they pop up and continue!
PHOTO COMING SOON!
Follow through this process until you see the screen below and just click on the System Status Screen link and don’t do anything else until you read ahead in these instructions!
The modem is going to download files, and probably reboot at some point! Do NOT interrupt this process as you will probably have to start all over again! Just follow the instructions to return to the status page to monitor the progress! You should see the status showing “updating” and once that is done the modem might restart! Just wait until it restarts and refresh your browser window to get back that page again, and if that still doesn’t work, reboot your computer and try connecting to the modem again at http://192.168.0.1 and go to the System Status page to make sure the download has completed.
After the update has completed and once you can access the home page in the modem at http://192.168.0.1 again, you should see an “OnSite Validation” Link. DO NOT CLICK ON THIS OR USE THIS PROCESS! You can only access this tool if you are a certified installer! Instead, find and click on the “Service Activation” link!
Follow the modem through the process and it will tell you when the process is complete and you should be online after that point!
HELP & SUPPORT
This system is NOT sold or supported by HughesNet! HughesNet will not be able to find your account and they will not assist you at all with any part of this equipment or service as they do not even allow or support self-installation or portable use of their systems. The only reason we are able to offer these options is because WE have an agreement in place with VAR (Value-added resellers) to support these types of customers on our own and only because we have agreed to be the primary level of support for our customers!
If you are in need of support, please contact us:
825 Helena Flats Road #205
Kalispell, MT 59901
If you cannot reach us after having given us a reasonable opportunity to get back to you, you can go ahead and contact your VAR Service Provider for support as they will be happy to assist you IF and WHEN we are NOT available to do so! Their contact information should be in the email that you received your SAN (Site Account Number) and PIN (Personal ID Number) in!
PURCHASING ADDITIONAL DATA
We have an online form available here to purchase additional full-speed anytime data if you need it! This process can take 24 – 48 hours, so we recommend you purchase a monthly service plan large enough to support your needs! The data rates are as follows but pricing is subject to change without notice:
- 1 GB = $3.00
- 2 GB = $6.00
- 3 GB = $9.00
- 5 GB = $15.00
- 10 GB = $30.00
- 20 GB = $60.00
- 25 GB = $75.00
- 30 GB = $90.00
- 40 GB = $120.00
- 50 GB = $150.00
UPGRADING / DOWNGRADING
If you wish to upgrade your monthly service plan or downgrade your monthly service plan, we have an online Upgrade/Downgrade Request Form available here for that! If you are upgrading your plan, you may also need to submit a new Credit Card Authorization Form for the new monthly service plan pricing if the amount on your existing Credit Card Authorization Form on file does not cover the amount of the new plan! This process can take 24 – 48 hours to show on your account!
CHANGING BILLING INFORMATION
If you have had your service active for 6 months, you can suspend your service for up to 5 months at a cost of $20 per month! Billing automatically starts on the 6th month! If you paid the $400 early termination fee upfront, then you can pay $20 a month to keep your service suspended for as long as you want, however, we will charge you for the 6th month of full service just to keep your account active! You will want to contact us again after the 6th month, before the 7th month if you wish to suspend your account again! You must submit our online Account Modification Request Form here https://ispsat.com/amr/ in order to request that we suspend your service. Your service should automatically re-activate on the 6th month unless you submit that form again to re-activate your service sooner!
All of our monthly service plans require a 2-year contract to service! If you no longer need your service, you can cancel anytime, however, a $400 early termination fee may apply depending on how long you have had your service and whether you paid that $400 early termination fee up-front or not! After 8 months, the termination fee is prorated to however many months are left on your contract! If your account cancels due to billing issues while under contract, your modem will be locked and you will no longer be able to use it until you pay the cancellation fee and any related fees and charges, purchase a new modem from us and request a new account! You are billed for service until your account is closed, the cancellation fee is paid and so on! You must request cancellation of your monthly service plan with your online Account Modification Request Form here https://ispsat.com/amr/.
MONTH-TO-MONTH / SEASONAL & TEMPORARY SERVICE OPTIONS
Although we used to offer a contract buy-out option in order for us to offer “month-to-month” services without the 2-Year contract and commitment, but unfortunately, that is no longer an option until further notice! You will need to maintain service on your system at least 6-months of the year but you can choose to pay $20 per month to put the system on standby at to 6-months per year when you’re not using it! Please note that suspended months of service do extend your contract that number of months as well! You can submit our Account Modification Request Form here https://ispsat.com/amr/ if you wish to suspend or activate your account! However, if you have a special request for month-to-month or temporary service, please contact us at (888)608-2299 or at [email protected], as we do offer rentals and other options that might work for you and we will do our best to accommodate your needs!
Thank you for choosing ISPSAT, a division of Montana Satellite for your satellite internet needs! Please keep in mind that we rely a lot on word of mouth advertising for these systems and services, so please be sure to refer others to us and make sure they mention your name when they contact us so that we can reward you for the referral accordingly! If you want to actively refer others to us, we can even set up your own link for referrals so we can assure that you can get credit for the referral! Ask us about our sub-dealer and installer opportunities as well if that is something that might interest you!
We hope you enjoy your new high-speed satellite internet access and thank you for your business!
MOVING TO A NEW LOCATION
Once your system has been commissioned and online, the process to move your system to a new location is typically much easier than the initial setup and commissioning process!
Once you get your system set up at the new location, you simply log into the modem at http://192.168.0.1 and look for the little hidden “i” icon to the right of the ENGLISH language drop-down box at the top of the page and click that “i” icon to get to the advanced menu!
Click on install and then click on re-install!
The modem will switch into pointing mode and pop up the page where you can enter your new site latitude and longitude, confirm your satellite selection and press “submit!”
The next page will give you the settings and coordinates for your antenna and show you the satellite signals!
Once you get the signal peaked, hit “Next” and the system will run some tests and show you an “Installation Complete” message!
Go back to the home page at http://192.168.0.1 and click on System Status and wait for all of the green checkmarks to show up and you will be online at your new location!
Please visit https://ispsat.com/support for current troubleshooting information!
INFORMATION COMING SOON!